GUYANA Water Inc. (GWI) explained, yesterday, that customers served by four of its production facilities are experiencing low service levels due to voltage fluctuations on the West Coast of Demerara.  The affected well stations include La Grange, L’Ortoire, La Parfaite Harmonie and Westminster.
Divisional Operations Manager Marlon Daniels, said those well stations are all interconnected and serve customers in the communities of La Grange, Bagotville, Nismes, Canal Number One Independence Street and the entire La Parfaite Harmonie Housing Scheme. 
Whenever one of those wells is out of operation, all the mentioned areas suffer from low service levels, he pointed out.  
However, Daniels gave the assurance that GWI is partnering with Guyana Power & Light (GPL) to resolve the issues affecting service delivery.
He stated  that, over the last month and a half, the quality of electricity received at the well stations has been unreliable, which, because of the delicate operating parameters, has caused one or more of the pumps, particularly the one at Westminster, to malfunction at peak periods.
GWI apologised to the affected customers and gave them the assurance that all measures are being taken to restore normal service.  
Those affected can receive updates by contacting GWI’s Customer Services Call Centre on telephone numbers 227-8701/03/04 or via the e-mail address customercallcentre@gwi.gy.   
Alternatively, customers can post queries via social media at www.facebook.com/everydropcountsgy