BAD customer service has become a habit in Guyana – almost everywhere you go you see it. If the level of service provided to  customers are not up to standard, the level of customers would drop massively, affecting the chances of repeat purchase and affecting the business. The most important objective for a business is to fulfil  customer’s needs and satisfy the customers. If customers’ needs are not satisfied, then the business would not get satisfactory profit and extremely low chance of repeat purchase. If a business does not provide a high level of customer service, then the business would suffer in the market, with very low chances of repeat purchase and making profit. So it is crucial to provide a high level of customer service. Because then it would build customer loyalty, making your business well-known and successful in the market and against your competitors.

So the advantages are:
Customer Loyalty
Strong bonds between customers and the business
A secure Position in the market
Popularity
Higher Amount of customers
Success
Competitive advantage

The above is not seen in Guyana. Only recently I had a bad experience in the power company – now I am risking my job standing outside their doors for it to open so that I can pay my bill and hurry to get to work. Now the customer service rep comes to work at 8:20am that’s 20 minutes late. I get in line, now all the customers have to wait until she starts her system, creams her hands, unpacks her bag, fixes her hair, settles herself. When these are done another 20 minutes has already elapsed. Then when I approach the counter she shouts, not says, “Wait” until I call u”, go back there. When I reach the counter she says she can’t help me and directs me to another unit where I had to line up again. All this time I am late for work where I have to serve persons also. Now when I get to speak to someone they send me right back to the first customer service rep. Round and round I go before I get through. This is unacceptable for such a large company. And it’s not the first time don’t let me get started with the system at the University.
I am praying some day as a person who travels often that our country starts to respect customer service and peoples’ time!