THE Guyana Water Incorporated (GWI) will soon launch two mobile apps that will be used by its customers and contractors to communicate with the company.

GWI made the decision to work on the apps, after noticing the need to enhance their use of technology and make communication with customers and contractors easier.

During an interview with the media in Lethem on Wednesday, Company Chief Executive Officer, Dr. Richard Van-West Charles said that customers will no longer have to leave their home, once the app is launched because it will allow them to report faults in the system.
Their main focus will be on leakages in the system, because leaks contribute to a lot of wastage and unavailability of good water pressure in many regions.

“With the app, when you see a leak you will be able to send a picture to us, instead of having to travel miles to report the issue,” Dr. Van-West Charles said.

Another app will also be used by the company to communicate with contractors who are doing work on their behalf.

The contactors will have an app on their phones, which will allow them to take pictures when they begin the project, during the course of the project, and when the project is completed.

GWI will also be considering the use of drones to do mapping, which is anticipated to take less time than a manual operation.

“We are trying to do GIS mapping and combine technology in order to give us efficiency in the system,” Van-West Charles said, adding:
“Customers are the centre of our universe, so we will appreciate their support and try to work with the customers to enhance our services.”
And, soon enough they will create a tab on their webpage, which will allow customers to check their accounts and ensure that their bills are in order.