–to enhance patient, staff support

THE Georgetown Public Hospital Corporation (GPHC) has taken a significant leap forward in prioritising patient and staff experience, with the introduction of its cutting-edge 24/7 Help Desk/Orange Office.

This state-of-the-art facility is poised to become the central hub for information and assistance within the hospital, operating 24 hours to cater to the diverse needs of our valued community.
According to a press release from GPHC, the help desk is staffed by a dedicated team of professionals committed to ensuring a positive and efficient healthcare experience for all.

From providing essential directions and patient updates to facilitating seamless access to various hospital services, the help desk stands as a beacon of support for patients, their relatives, and visitors.

“In addressing a broad spectrum of inquiries, the help desk plays a pivotal role in fostering open communication. It welcomes patients and staff to share recommendations, commendations, or address any nature of complaints related to the hospital’s service or staff. This ensures that our commitment to excellence is upheld, and every concern is met with understanding and resolution,” GPHC said.

The hospital added: “For the convenience of our community, the help desk offers multiple channels for engagement. Whether through a direct call using the numbers provided in our informative flyers, convenient messaging via WhatsApp on our dedicated number, detailed inquiries through email at the provided address, or in-person assistance at the vibrant Orange Office located at the Gate # 1 – Main Gate on New Market Street – the help desk caters to varied preferences.”

The Orange Office, serving as the heart of assistance within the hospital, is a welcoming space for those who prefer a personal touch, GPHC said.

The location ensures that visitors have access to the support they need, coupled with the warmth and empathy that defines the Georgetown Public Hospital experience.