The Deeds and Commercial Registries Authority (DCRA) has recently observed that a few letters to the Editor published in the press have raised concerns regarding the conduct of its employees during interactions with members of the public.

The DCRA recognizes the gravity of any such allegations and wishes to reassure the public that it takes such allegations seriously. The Authority is committed to providing exemplary service, as it has been doing, to its stakeholders and to receive feedback that can facilitate improvements.

Regarding the letter published in the Stabroek News on November 10, 2023, we recognized that there were several inaccuracies. Specifically, the author claimed that the Commercial Registry has no signage indicating its hours of operation, which is not the case. Signages are displayed prominently in the lower floor of the building, including information such as hours of operation, dress code, and no-firearm policy.

Furthermore, the author alleges being accosted by a female employee, which is a misrepresentation of the facts, as both doors of the lower and upper floors are manned by Special Constables of the Guyana Police Force, who serve as the first point of contact for the public.

Another letter, published on November 9, 2023, accuses the Deeds Registry and the Land Court Registry of unprofessional conduct. The DCRA has taken note of this complaint and takes a firm stance against unprofessional behavior by its employees. At the same time, the Authority would like to remind members of the public that employees are committed to carrying out their duties with professionalism, dedication, and efficiency. In return, we ask stakeholders to also extend the same courtesies when visiting our offices.

The DCRA is committed to delivering services of the highest quality to the Guyanese people. The Authority values constructive criticism and encourages the public to continue providing feedback that can facilitate improvements in the delivery of its mandate.

Sincerely,
The Deeds and Commercial Registries Authority