THE Ministry of Education (MoE) has set up a “Resolution Desk” that will be an official channel for students, teachers, and parents to make complaints, queries and report issues in the education system that are affecting them.

In a statement issued on Friday, the ministry noted that the facility will be handled by the Office of the Inspectorate managed by School Inspector, Shaharazade Atkinson.

The desk can be contacted by telephone on 225-7000, WhatsApp on 652-9145 or email on inspectorate@moe.gov.gy

“This desk will accept complaints, queries, and grievances. This desk will also provide information on the services offered by the Ministry of Education. This desk is open to students, teachers and parents and all other stakeholders in education,” the statement said.

The ministry noted that it will be striving to have all complaints made to the Resolution Desk addressed within a 24-hour window.

“This initiative will allow the Ministry of Education to promote and value feedback. It will also allow the MoE to manage complaints, to improve performance, systems, and service delivery,” the ministry said.

The Resolution Desk aims to resolve the problems encountered by students, teachers, and parents in the education sector; provide an avenue for students, teachers, and parents to record their dissatisfaction with the services offered in the education sector; ensure an open, accessible and transparent complaint-management system; ensure that feedback, suggestions and complaints are managed effectively, fairly, confidentially, and objectively and to inform and identify where service improvements can be made.