CUSTOMERS in the New Amsterdam and Rose Hall Berbice areas should soon begin experiencing significantly better online experiences, more stable and stronger Internet connections, along with better technical support as a result of a GTT project to change their current modems to new ones.

According to the Guyana Telephone and Telegraph Company (GTT), the modem change-out programme will be done from Friday, February 16 until Sunday, February 18 and is the first part of a wider ongoing project, which will be done in phases in several other areas of Guyana.

The process is a simple one whereby customers are sent appointment invitations via email, SMS and calls, encouraging them to take their modems to the GTT’s New Amsterdam office.

Invited customers are required to take their current modem along with the power cord and present their national Identification cards.

Those who are not account holders must present a written authorisation along with their IDs and that of the official account holder, in a process which GTT is promising would take no longer than five minutes.

Every customer who keeps his/her window of appointment for the change-out will receive $3,000 credit on their April DSL bill. Similar invitations will be sent to customers as the project moves to other communities