NEW YORK: Dynamic International Airways is drastically improving and expanding service to Guyana. Interim Chief Operating Officer (COO), Ms. Karen Kraus, disclosed the restructuring and expansion plans Thursday night at an appreciation cocktail reception in Queens, New York. Ms. Kraus said Dynamic has heard the feedback of Guyanese customers and is significantly improving service to realize the enhanced flying experience Guyanese customers deserve.
Ms. Kraus said improvements include low cost flight service, meals with a full complement of beverages, greater comfort and exquisite in-flight entertainment for an enjoyable flying experience. Expanded service includes five daily flights a week from New York to Guyana. Flights will now also originate from Toronto, Canada to Guyana. New flights from New York to St. Vincent and the Grenadines will also commence in August 2017.
Kraus told the gathering of Guyanese business and community leaders, travel agents and customers that Dynamic International Airways cannot be viable without customers and expressed profound thanks to Guyanese for their continued confidence and support. She urged continuous feedback and promised that Dynamic’s ultimate goal is to serve Guyanese with excellence and be accommodating of their needs.
The company’s guests at the reception included Guyana’s Consul General to New York, Mrs. Barbara Atherly; Ambassador in Guyana’s United Nations Mission, Mr. Troy Torrington; St. Vincent & the Grenadines Ambassador to the United Nation,s Ms. Rhonda King; Consul General of St. Vincent & the Grenadines to New York, Mr. Howie Prince; Chairman of Guyana’s 50th Independence Anniversary Celebration Committee, Mr. Rickford Burke; CEO Of Roraima Airways and Dynamic Guyana Representative, Captain Gerry Gouvia and others.

Ms. Kraus announced that the airline recently instaled a modern operations center with a state of the art customer interactive information system that provides customers with up to the minute flight information. She expressed regret for the inconvenience some customers experienced during the 2016 Christmas season when a vehicle struck Dynamic’s 767 aircraft at JFK Airport in New York. A stand-by aircraft developed a flap malfunction, leaving both planes out of service. A third aircraft subsequently serviced the New York – Guyana route. Ms. Kraus said her company worked extremely hard during this period to get passengers to their destinations, and in the end left no one or luggage behind.  She outlined new plans to strategically preposition alternative aircraft for added flights during unforeseen interruptions to minimize inconvenience to passengers.

Dynamic’s Guyana representative, Roraima Airways CEO, Captain Gouvia, revealed that of 224 Dynamic International Airlines scheduled flights to Guyana in 2016, 190 operated on time plus 30 minutes. He added that only 31 of the 224 were delayed in excess of 30 minutes and 3 were canceled because of either weather accident, or mechanical failures. Touting the said operations statistics, Ms. Kraus said the airline operated with an 86 % on time departure, 13.5 delays, 1.3% cancellations and an 85% load factor.

“Although these statistics are fairly normal by industry standards, we believe that our customers hold us to a higher standard, as we hold ourselves.  This is why we are working to improve our service to the Guyanese people,” she observed, while noting that Dynamic transported over 40,000 passengers to Guyana and over 39,000 out of Guyana in 2016.

Highlighting its good corporate citizenship, Dynamic recapped its major sponsorship of Guyana’s New York Golden Jubilee celebrations in 2016, contribution to a team of young athletes from Berbice, Guyana, who traveled to the US to participate in the Penn Relays, its donated of free tickets and transportation of thousands of tons of  cargo to Guyana free of coast in 2016. Kraus pledged to continue charitable donations in areas of need where mutual interests satisfy the company’s corporate objectives.

Dynamic International Airways, formerly Dynamic Airways, is an international airline based in Greensboro, North Carolina. We offer services from New York, Guyana, Venezuela, Hong Kong and Palau. The company owns a fleet of Boeing 767 wide body aircrafts.