GUYANA Water Incorporated (GWI) on Wednesday apologised to its customers in Georgetown who were affected by the poor quality of water delivered through their taps during the June 11 to 12, 2016 weekend.

Following a report that there was a compromise with water quality at the Shelter Belt, an investigation was launched by the Regional Operations Manager in Georgetown, Curtis Niles to ascertain the cause of the issue.  GWI’s management has since taken action to suspend the pump operators, who were in breach of the company’s procedures, a press release stated.
GWI said upon investigation it was revealed that the pump operators were negligent in their duties, since they had failed to follow the proper standard operating procedures required for the monitoring of the water quality.  This negligence has contributed to the poor service received by customers of Central Georgetown.

GWI’s Chief Executive, Dr. Richard Van West-Charles stated that: “Remedial measures have been put in place so that this act of carelessness will not be repeated and more stringent safety measures are to be followed. Water quality is of prime importance to the management of GWI, hence the residents can look forward to better quality service.”

Meanwhile, GWI has apologised for any inconvenience caused and expressed thanks to the customers for consistently highlighting the issues which affect them.

The improvement of the existing service and enhancement of the quality of water which GWI provides, remain at the forefront of the company’s objectives, the release concluded.