KEEPING in mind the rapidly changing and developing environment combined with the continuous need to improve customer care, the Guyana Power and Light Inc (GPL) has launched a customer care survey country-wide.

The company through a press statement stated that this survey is primarily focused on examining the quality of customer care extended to “our valued customers when visiting our Customer Services Offices and while accessing our Call Centre.

“We are therefore seeking the full cooperation of our customers as the feedback garnered is critical for improving the areas which require enhancement.

“Just to note, such important customer feedback in recent years has led to many improvements, including the introduction of Customer Service Centres in district hubs across Guyana in 2014: East Coast Demerara (Mon Repos Centre), East Bank Demerara, (Grove Centre) and East Bank Essequibo (Parika Centre).This bears testimony to our company’s’ commitment of ardently using the feedback garnered to improve service delivery,”the statement read.

In this process, customers may be approached by a representative with proper identification, when visiting any of the Customer Services Offices, at their homes or via telephone to answer just a few simple questions which can impact greatly on our customer care.

GPL would like to emphasise that “this survey will be continuously done during the second half of this year and timely feedback will be given to our customers.”

The company looks forward to the support of our valued customers in this endeavour as we work collectively to provide outstanding customer care.

For further information pertaining to the survey, customers are asked to contact our Commercial Call Centre on 226-2606 or the Public Relations Unit on 225-1471.