THE treatment meted out to me as an old age pensioner at the Anna Regina branch of Republic Bank was far from good and most unsatisfactory when better needs to be done, especially to the elderly.After discussing the purpose of being there with a male employee, he advised me that I would have to join the line and go to the teller; which was complied with.

Some 30-odd customers were already in front of me, and I had to keep standing, which caused me to suffer excruciating pain in my legs during the long wait.
On reaching the teller, it was beyond my understanding that she should refer me back to the same section that sent me there, and expressed my disgust at the unbearable pushing around with a request to see the manager.
It so happened that the manager was nearby, and upon intervening, she related to me that I was not being advised to join the line but to have a seat, which was an absolute fabrication, and a very lame one at that.
The same person who gave the advice to join the line could have seen me standing, and it would have been only proper for him to indicate to me that I was in the wrong line.
The Manager was very helpful and instrumental in my getting through with my business, and I very much appreciate her kind action in dealing with the matter.
BALIRAM PERSAUD