ON the afternoon of September 10 from 15:30hrs to 16:30 hrs, I made several attempts to get GPL’s Customer Services Manager, Charlene Profitt to clear an issue, in which she wrote to the undersigned.  After several calls and frustration of the voice answering system, with the voice saying the mail box is full, I finally got an answer, when the call was transferred. It appeared that the person picked up and just hanged up, and then it rang again and the first speaker said it bounced back to her, and she tried again. In the end she appeared to be, trying, to give me an unrealistic and understandable answer. Getting tired and annoyed and fatigued, I said forget it.
 
Then on the following day, September 11, at about 11:20hrs I tried again and this time no answer again. So the dragonish bureaucracy seems to be still sleeping despite so many attempts by the Chief Executive Officer and the Hon. Prime Minister and his office.
 
As a result, a matter that could have been settled over the phone will have us wasting time by going into GPL, use fuel, work a vehicle and disrupt our management. These little things in any business or corporation, government or private, cause so much waste of time and resources. Even if one had to go in any case, at least the air could have been cleared. 
 
I have spoken to many about this telephone madness at GPL, and they all agree it is a useless system. Then the usual curses and lamentations would result in the conversation. Of course all are directed to the CEO of GPL, which is unfair, for usually it is the middle management who do not see that systems created by senior management are maintained.
 
This writer is a well-wisher and supporter of GPL, and would like to see it evolve into a professional and dynamic institution. Please make sure the machine system works or people are able to handle telephone calls at GPL, as we grow in technology and its usage.