– notes flight cancellations, delays, accountability and compensation issues

THE Guyana Honorary Consul in Antigua and Barbuda, Mr. Robert Reis, has issued a statement expressing profound worry over the series of customer service issues reported in connection with InterCaribbean Airlines.
In the past six weeks, passengers across several destinations served by the airline have faced the brunt of flight cancellations and delays, leading to mounting dissatisfaction and outrage.

The complaints have raised growing concerns about the airline’s apparent lack of attention to these matters and their handling agents’ inadequate response. Affected travellers have reported a lack of empathy and accountability, urging the airline to address these issues promptly.

Of particular concern are the experiences of the Guyanese community travelling from Tortola, BVI, Montserrat, and Antigua to Guyana.
These passengers, often with connecting flights over considerable distances, have been severely impacted by the disruptions, leading to additional financial burdens and significant inconvenience with little concern shown for their plight.
Mr. Reis highlighted that compensation has not been provided to the affected travellers in Antigua, Barbados, St. Lucia, and Guyana, forcing passengers to make alternative travel arrangements at their own expense.

In response to this pressing issue, Mr. Reis has respectfully called on the governments of Antigua and Barbuda and Guyana to engage with InterCaribbean Airlines. As the governments have granted permission for the airline to operate within the region, they are rightly positioned to insist on the fulfillment of contractual service agreements.

Recent incidents, including the stranding of a family with small children from Montserrat at the VC Bird International Airport in Antigua and the excessive delays and cancellations faced by passengers, have underscored the urgency of the matter. The additional costs incurred by travellers and the seeming indifference from handling agents only compound the distress.

The Honorary Consul acknowledges the potential role InterCaribbean Airlines could play in regional travel but stresses that the airline must improve its performance, while governments must safeguard the interests of passengers. He commends the Travel Agents Association of Guyana for bringing this matter to the government’s attention.

In conclusion, Mr. Reis urges all relevant stakeholders to come together to address this situation promptly. It is in the best interest of all parties, especially the travelling public, to ensure that the service provided meets the standards of reliability, empathy, and professionalism that they rightly expect and deserve.