…says reconnections occurred overnight; stores may need to re-open

GTT on Thursday apologised profusely to a batch of customers whose internet service was disconnected though they said they had made on-time payments, according to a press release.

“Having started the process of vetting claims of payment against proof provided, some 1,200 customers would have had their internet service restored today,” said GTT CEO, Justin Nedd on Thursday. He said that for these customers no reconnection fees nor penalties were applied.

“We are actively examining our payment system to see where something went wrong. But in the interim, we could not in good conscience leave our customers without internet service for any extended period of time – especially now, knowing that so many of us are at home needing to maintain connections with others,” Nedd acknowledged.

The release said GTT had closed its stores weeks ago and had re-directed customers to several other points of payment to support physical distancing and e-commerce as the country tries to manage the spread of COVID-19. Nedd hinted that GTT may need to re-open its stores in the interest of handling transactions directly.