– on new GTT billing format, other matters

THE public is invited to a public hearing to be conducted by the Public Utilities Commission (PUC) on September 12, 2019, in the Ballet Room of the Cara Lodge, on Quamina Street, Georgetown.

At the forum, the watchdog body, will of its own volition and based on a complaint filed by one Mr. Ramon Gaskin, conduct an investigation into the billing format of the Guyana Telephone and Telegraph Company (GTT), and other matters with or connected to the said issue.

Relative to Gaskin’s complaint, the PUC, in a notice to GTT, a copy of which is on the PUC’s website, stated that Gaskin “indicated that his bill (Invoice Number 46214055) received for the billing period May 01, 2019 – May 31, 2019 was presented in a new format.”
The Commission said that having examined a copy of the new bill, it has noted, with concern, that: “On the face of it, the telephone bill does not reflect an itemised list of (a) cellular calls, and (b) overseas calls, which would have been itemised in previous bills, and afforded consumers the ability to check and verify their activities for the preceding month.”
The PUC goes on to say that having realised that “this new format would have been disseminated to other consumers throughout Guyana,” they requested a response from GTT. And in complying with that request, the PUC said, GTT advised “that effective May 2019, a new bill format was disseminated to residential customers living in and out of Georgetown. This bill provides a summary of all charges for the specific month that it refers.”

GTT further stated, the PUC said, that customers wishing to see the details of any/all bills can do so Online, and detailed the process that should be followed, while adding that customers who encounter any difficulty in registering for the Online access can contact the company for assistance. The company also offered Gaskin its sincere apologies for any inconvenience the charge may have caused.