Dear Editor
Digicel notes with disappointment the statement most recently made by GTT to the press in which the company claimed that as a result of ‘programming issues’ on Digicel’s network, GTT’s customers were unable to receive text messages from Digicel. Digicel categorically denies this claim. In truth, the respective technical teams of both Digicel and GTT have been in continuous discussions in relation to this issue and both teams continue to work to find a solution.
Gregory Dean, CEO of Digicel Guyana, commented; “Digicel’s only interest is in having a fully functioning service. We firmly believe that, in the interests of customer, our joint efforts should be focused on finding an effective solution within the shortest time possible.”
The timing of this latest outburst by GTT strategically coincides with the July deadline for the ending of the telecommunications monopoly in Guyana – a deadline which has already passed. Most stakeholders in Guyana, including Digicel, are eagerly awaiting the overdue liberalisation of the sector; so we would question who or what could possibly be causing the delay? Digicel remains committed to ensuring that consumers’ benefit from all that liberalisation has to offer and looks forward to the opportunity to be able to serve them with a full suite of innovative and value-packed communications services.
Regards
Vidya Sanichara
Communications Manager
Digicel Guyana