I WISH to bring to the attention of GTT the very poor and unreliable internet service that they are providing to the thousands of persons who are subscribing to the DSL service e (Bronze plan – $5,000). Over the past five months, we have been robbed, cheated and made victims of a very weak and slow internet service which GTT claims to be “high speed.”We are paying for a service every month which we cannot enjoy and be satisfied with. Social chats such as BBM, Skype, Whatsapp and even browsing the internet are such a pain and disaster to endure. We cannot send/receive messages, pictures/images, videos or simply have a video chat. Can GTT explain why this is so?
Whenever you call customer service which takes like an half hour to speak with a customer service representative, all they are saying after requesting your landline number, is that they are seeing from their end that the internet is working fine. Please GTT, at least provide an explanation and satisfactory solution to the thousands of unsatisfied DSL internet users.
Regards
Rohan Singh