THE Guyana Power and Light Inc (GPL) yesterday began its extended business hours’ service at its commercial office in New Amsterdam, Berbice. The arrangement is that the office will be opened every first Saturday of the month from 09:00 hrs to 13:00hrs.

Deputy Mayor of New Amsterdam, Winifred Heywood, who visited the office, said she was very pleased with the weekend service, which is geared towards serving public servants who work during the week.
Deeming it an indication of the utility’s efforts to enhance its service to customers in that region, she urged customers to stay connected by visiting the office to pay their bills, since no one wants to be disconnected.

Region Six Chairman David Armogan deemed the GPL move a clear indication that the company is aiming to improve its services and foster better relations with customers.

Armogan noted that the initiative is a good one, and goes to show the power company is taking its corporate responsibility seriously.

GPL Customer Services Manager, Silviena Charles, said the company is focused on improving its services not only in the city, but in all areas across the country. She noted that the extended business hours would facilitate customers visiting the office to make payments as well as queries.

Charles said the GPL is always seeking to enhance its services, foster better customer relations, and is willing to go the extra mile in the interest of improvement.

Commercial Officer Amett Skinner concurred with Charles’s remarks. She said the extended business hours implemented by GPL represented a well-thought-out strategy that caters for customers.