Dear Editor,
GTT’s protracted delay in rectifying faults that plague its landline service in Region Two is really disgusting and sickening, when better needs to be done, not as a favour, but as an obligation to customers.Some five months ago, my first complaint was made at the Ann Regina compound in relation to my home phone at Adventure not functioning. Endless reminders have proven useless in bringing about improvements on to now.

Another phone in Suddie also stopped working about a month ago, with the GTT complaints desk being notified as well; but, sadly, the difficulty to effect repairs remains baffling.

What is beyond my understanding is that a vehicle with technicians would pass regularly by the two roadside premises, but not even for the sake of courtesy was an excuse ever made for their not being able to take corrective measures.

Equally disturbing is that it was never ever possible for me to make contact with anyone on several visits at the Anna Regina location to ascertain the cause of the inordinate delay, which is most unacceptable, with travelling money and time being wasted.

The present system being used to effect repairs is not good enough at all; a specific timeframe within which the fault must be corrected needs to be implemented.

The company submits monthly bills with much promptness, even for rental alone; but to pay for a service when it was not provided is most unreasonable and unfair. Such a situation is tantamount to obtaining money by false pretence, which is a criminal offence punishable by law.
BALIRAM PERSAUD