Editor, I write with much frustration as a customer of Guyana Telephone and Telegraph Corporation. It has been one month and one day since my landline has been faulty. Today, every day over that one month period, I have been calling 0907 for updates, feedback and information. My first call, I was told the complaint has to be made seven working days before any action is taken. It has been a month now! 10Every time after the seven days period, when calls are made to 0907, we are constantly been told that the complaint will be sent to the area supervisor for action.
In addition to our landline being down and not functioning, our internet is also down . As inconvenient as it has been in the August month without landline and more so the internet connection, September came and so has the new school term. The University of Guyana re-opened as well. It has been a nightmare for the children in the home and well as the adults. We need our internet to research, do homework/ assignments, conduct work assignment for the office and many other things. And may I say that the internet bill was already paid for the month of August and yet no satisfactory usage of that paid service. How fair is this? How much longer I and other members of my have to suffer this inconvenience.
Frustrated customer of GT&T