PLEASE permit me to express my concern and get answers in a matter in which I strongly believe that I am being treated unfairly by the Caribbean Airlines Limited (CAL), formerly BWIA.I became a frequent flyer in 1996 with BWIA ever since I ensured when travelling to use that Airline since there were benefits to be derived. I received tickets on several occasions to travel to destinations based on miles accumulated overtime. The last time I received a ticket was 2010. On June 16, I approached CAL to be updated on my status to get a ticket to travel. I gave my membership card 1302777 and after checking I was informed by the clerk that I had enough miles to get a return ticket ‘GEO to JFK’. The clerk gave me some numbers to call Caribbean Airlines Call Centre where I would get information on the taxes I need to pay, then I will return to pay. Needless to say I was elated until I made the call only to be told, “you don’t have any miles; your account is dormant”. I was amazed and questioned this. I indicated that I should have been informed if this was to happen, I used the service to JFK in 2011, 2012, in 2013 to Jamaica and 2014 to Miami. All the tickets I received I used my membership card to check in so that the miles will be recorded. There was no indication during those ‘check ins’ that my card had become dormant.
I will be grateful for some official of CAL to inform me when this new policy came into effect? And what really happened to my miles? Why wasn’t I informed? Was it given to someone else? I need to get my miles restored. I will have to now review using this Airline since these actions seems discriminatory and not friendly to my family and I.

HAZEL HALLEY-BURNETT