A FEW days ago, I penned a letter, albeit with a heavy heart, highlighting several instances where the utility companies in Guyana have failed to provide quality levels of service to citizens countrywide. 

It gave me little satisfaction having to resort to airing my grievances in the public domain; I however thought it appropriate, since I was always of the belief that one voice can make a difference, and therefore effect change.
That said, it would be remiss of me not to share with members of the public my positive experiences since, and to give credit where credit is due.
I must also commend the CSRs at the water company for their diligence and responsiveness to the issues raised a few days ago; this shows that concerns raised in the public domain are being heard and addressed when they are brought to the fore.
I want to publicly express my gratitude for the feedback I have been receiving, and to encourage members of the public to visit the offices of the utility companies, bring your issues to the table, interact with the CSRs, and do not suffer in silence.
Situations can escalate when issues are not ventilated and brought to the attention of the relevant officers who can assist; I am now convinced that there may be just one person who is willing to listen and make the effort to ensure you receive the service that you rightly deserve.

C. SINGH