CUSTOMERS of Kobelco excavators and the dealer, AINLIM were provided with after sale support with the visit of Carlos Paioletti, Service Engineer  of Case New Holland (CNH), manufacturers of Kobelco and  New Holland Construction equipment last week.
Kobelco and New Holland Construction Equipment are distributed locally by Associated Industries Ltd. (AINLIM) of Ruimveldt.
During his three-day stay, Paioletti  who is based at CNH Head office in Miami, USA  visited customers that include BK International and the National Drainage and Irrigation Board and had a first-hand look at some of the excavators in operation.
He visited the Conservancy at Cane Grove as well as sea defence work at Clonbrook on the East of Coast of Demerara.
AINLIM Service Manager Rex Mangroo said the visit of Paioletti was timely especially with Kobelco excavators fully operational around the country.
“We have always offered after sales support to our customers and the visit of Paioletti emphasized our commitment to after sales service from our principals also,” Mangroo added.
He noted that Kobelco Excavators manufactured in the USA have the best fuel consumption in its category for Excavators represented in Guyana.
Paioletti also met with a representative of the mining industry who explained the conditions under which the Excavators operate and, according to Mangroo, the gold mining industry in Guyana utilizes 80 percent of the excavators sold locally while the other 20 percent is in operation in sea defence, drainage and irrigation and construction.
Technicians at AINLIM also benefited from technical training and are now more equipped to provide customers with a higher level of support.
“We expect to have more frequent visits in the future by CNH officials,” Mangroo added.
AINLIM began distributing Kobelco excavators in 2005 following a partnership with CNH Miami, the main support centre for Latin America and the Caribbean. To date, it has been an excellent product in its class.