GUIDELINES FOR PURCHASING CELLULAR PHONES
During the Christmas Season, a cellular phone for many may be the perfect Christmas gift for oneself, a loved one, a family member or a special friend. Below are some helpful tips to guide consumers when purchasing cellular phones.

Buying a Cell Phone?
Tips for the Consumer
 Check for signs of scratches, stains, fading of symbols on the keypad and display areas.

 Check for tampering of screws or evidence of screwdriver use.

 Check for the original manual, charger and battery if the phone is new. The brand and series should be the same as for the phone.

 Check the call timer and missed calls, numbers stored in the phone, text messages, dialed calls box and the international mobile equipment identity (IMEI) number for evidence of prior use.

Selling a Cell Phone?
Responsibility of the Importer/
Dealer
 Do not sell “used” “refurbished” or “reconditioned” phones as “new” phones.

 Label phones appropriately as “used” or “refurbished” or “reconditioned” or “new.”

 Offer and issue warranties/guarantees and honour these in a timely manner.

 Ensure that your Business is registered annually with the GNBS.

 Address consumer complaints adequately.

 Must not be involved in any unscrupulous practice e.g. switching of parts, or manipulation of call timer.

 Must give professional advice and guidance to customers.

Caring your cell phones
 Do not allow them to fall.

 Do not allow them to get wet.

 Do not sit on them in your back pocket.

 Do not download or store too much data on them.

 Do not handle them roughly.

 Do not try to repair them.

 Do not be dishonest when making complaints.

Role of the GNBS
 To educate consumers.

 To investigate complaints.

 To monitor import quality through inspection and surveillance at sales outlets.

 To publish information and tips.
For further information please contact the GNBS on telephone numbers: 219-0069, 219-0065, 219- 0066 or visit us at the National Exhibition Complex, Sophia.