The buck stops with me

I, Roshan Khan, CEO/Founder of RK’s Guyana Security Services has always endeavoured to be most honourable, professional, caring for humanity and my general staff. 

I always work hard to ensure that my ranks at all levels are fully covered with National Insurance for their personal benefits and that of their families. But more so, I go as far as to provide each rank with a $1M Accidental Life Insurance on a 24-hour basis, with coverage on and off the job, which is not cheap.
I totally understand the pains of Mr. Surendralall, our armed guard in New Amsterdam who complains that he cannot collect his NIS benefit. In a conversation with him, he agrees that he knows that his NIS is paid up to date. But he cannot understand why his claim is not in the system. I then conducted an in-depth personal inquiry and found that there was a serious “bureaucratic blunder” coming from my office management, and because of this, I as CEO/Founder accept the responsibility for his annoyance and even non- payment by NIS. Under the circumstance, the claim never reached the NIS. The NIS is not at fault here.
I found that my officer in charge of NIS at our HQ would collect the NIS forms, resend it to the Divisional Head for the ranks to sign, and return it to us at HQ, and then it is stamped and returned again to be taken to the NIS Office in the area. This is nonsensical. They never thought of changing or quickening the system over the years. Claims would now be expedited. Forms have to come to us signed by the claimant, stamped by us at HQ and processed, and then quickly returned to the Division for forwarding to the NIS Office. In this way, the processing would be expedited and the ranks should be paid quickly.
As one who fully complies with the NIS, this is most annoying, and hence, my reasons for upgrading the processing system for my ranks. It is usual for me to go after the NIS with fire and brimstone for their delays. But in fairness, in this case, it is my system’s fault, and hence, as the CEO/Founder, I accept responsibility, as in the end “The buck stops with me.”
It usually takes two to three months for anyone to collect anything from NIS. To go through the process would further inconvenience Mr. Surendra Lall. The company will not pay as it contributes substantially to the NIS, but I personally undertake to pay to Mr. Surendra Lall the sum NIS would have paid him, taking into consideration the normal rules and formalities of paying, and it would be done within seven days, after seeking consultation from the NIS.
I take comfort in the fact that the complainant never made accusations about his wages, which in our company are always fully approved governmental wages or higher; reliability of payment, payments of overtime, remittances to the Tax or NIS office, just that he could not get his NIS benefit.

The writer of the article incidentally is a former employee of RK’s based in New Amsterdam who was terminated for substance abuse on several occasions. So he wrote with a passion to affect the undersigned and his company. Mr. Surendralall said he never made a complaint to the Kaieteur News and is shocked that it was published there, and he realises that the writer of the article has a vendetta against RK’s, as he took the article to Kaieteur News. According to him, this article in the Kaieteur News was unauthorised
The Chronicle dealt with the issue in a most professional manner, and even asked our side, to which I gave incorrect information at the time, but for which I now apologise and this response stands as the truth. I thought it might have been a fault of the NIS and not my people. Even the NIS deserves my apology at this time.

The Kaieteur News as usual is always one-sided, poor in journalistic ethics and knowledge of journalism. It again failed to contact the undersigned to ask for his opinion, as in several occasions in the past. It is a new year, and the Kaieteur News needs to mature, grow up, and do things properly. That newspaper should stop being sluggish and devoid of journalistic ethics and knowledge, or stand forever as a tabloid of trash, as it is perceived to be internationally. They always like nasty, bold headlines to feed their sick egos.
The undersigned can be contacted for further information on this or any other issue.

ROSHAN KHAN

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