– first step in national eHEALTH rollout

PATIENTS at the Festival City Polyclinic can now schedule their appointments online, following the official launch of the Georgetown Public Hospital Corporation’s (GPHC) Online Patient Booking system Wednesday morning.

The new feature, which went live on August 20, marks the first phase of eHEALTH, Guyana’s National Electronic Health Records (EHR) system, spearheaded by the Ministry of Health. The Festival City Polyclinic was selected as the pilot site for this landmark initiative, which aims to modernise the country’s healthcare services.
Through the system, patients can book appointments and services remotely using a computer or mobile phone, significantly reducing waiting times at the facility. The booking platform is currently only accessible within Guyana.

“This is a major step toward transforming patient care in Guyana,” the GPHC said in its announcement. “By shifting from paper-based records to secure, electronic health records, we are improving the quality, availability, and confidentiality of medical information.”
Among the key benefits of the eHEALTH system are: Faster and more coordinated patient care; Reduced waiting times at health facilities, and Strengthened public trust in the secure handling of health data.

Located at 1934 Blue Mountain and Aubrey Barker Road, Festival City, Georgetown, the polyclinic is one of four primary healthcare facilities managed by GPHC. It offers a wide range of services, including adult vaccinations, asthma and COPD clinics, counselling services, family planning, general wellness, STI testing, and dental care.

HOW IT WORKS
Residents within the Festival City catchment area can scan the facility’s QR code to access the online booking portal. Appointments scheduled through the platform will be prioritised, while walk-in patients will continue to be accommodated based on availability.

Members of the public who wish to learn more about the service can visit the Festival City Polyclinic or call (592) 218-1001.
The Ministry of Health noted that this launch is part of a broader vision to integrate technology into public healthcare, ultimately improving efficiency and strengthening patient experiences nationwide.