The Guyana Telephone and Telegraph Company (GTT) has announced that close to 14,000 customers have opted to receive their monthly billing invoices via Whatsapp billing since its initial launch in June 2021.

According to a release, through the recent development, GTT customers can access their DSL, Blaze, landline and mobile postpaid bills immediately after it is available, on their mobile phones via the WhatsApp medium.

GTT’s Chief Executive Officer, Damian Blackburn, who has a wealth of experience in the telecommunications sector, said he is thrilled to see the response the company has received from customers since its launch.

“In my telecommunications career, GTT is the first company I have seen that has successfully been able to introduce this billing medium in such a short space of time. We made a promise to innovate for all in our country and this is exactly what WhatsApp billing is all about, and we are elated to see the growing response from customers,” Blackburn said.

Re-emphasising that the company’s goal is to be a 21st century customer-centric organisation, Blackburn assured that customers can expect more updates on the WhatsApp billing platform to better improve their overall customer experience.

On July 26, the company relaunched its WhatsApp billing campaign as a means to further sensitise GTT customers on its additional billing platform.

“Customers who would like to receive their GTT bills via Whatsapp are encouraged to ensure that GTT has their correct WhatsApp number on file and opt in to WhatsApp billing via https://www.gtt.co.gy/webform/bill-delivery-change-request,” the release concluded.