COMPLAINTS MANAGEMENT AT THE EPA
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THE Environmental Protection Agency (EPA) was established on June 5, 1996, under the Environmental Protection Act, Cap. 20:05, Laws of Guyana, to oversee the effective management, conservation, protection, and improvement of the environment.

The Act also requires the agency to take the necessary measures to ensure the prevention and control of pollution. In doing so, addressing environmental violations is integral to the work of the Agency; these usually occur in the form of environmental complaints. It is the responsibility of everyone to identify and report poor environmental practices. Therefore, complaint management is a vital aspect of environmental and human health protection.

Photo courtesy of Demerara Waves

In accordance with Part V, Section. 19 (1) (a) of the Environmental Protection Act, Cap. 20:05, Laws of Guyana – “a person shall not undertake an activity that causes or is likely to cause pollution of the environment unless the person takes all reasonable and practicable measures to prevent or minimize any resulting adverse effect”.
Addressing environmental complaints

The Environmental Protection Agency continues to receive a large number of complaints related to various environmental nuisances. With an increase in industrial and other developmental activities, this has become overwhelming and has placed additional pressure on the agency’s resources to have them addressed in a timely manner. In this regard, the agency has developed a Standard Operating Procedure (SoP) for expeditiously and efficiently addressing environmental complaints. The SoP provides for the complaints to be managed by a single hub, which will enable the agency to track the status of any complaint at a given time and provide accurate updates.
The agency in 2019, received 571 complaints while in 2020 a total of 581 complaints were received. The majority of the complaints were related to noise, odour and improper waste disposal.
A collaborative approach

The agency’s work enables Guyana to contribute to global and national environmental protection and conservation. As such, the agency’s approach to complaints management allows for the agency to collaborate with other key organisations to eliminate complaints backlogs and bring resolution to many of the recurrent complaint matters. Given the many challenges we face especially in this new COVID-19 pandemic and adhering to the restrictions has limited the agency’s time of response. Agencies such as the Local Government, Neighbourhood Democratic Councils, Regional Democratic Council, Guyana Forestry Commission, the Guyana Geology and Mines Commission, Central Housing and Planning Authority have over the years assisted the agency in resolving many complaint matters.

Standard Operating Procedure For Complaints Management
You too can assist the agency! Members of the public can report environmental complaints utilising any of the following methods:
–  Complaints 24-hour Hotline Number: 592-225-5469; or
–  E-mail: complaint@epaguyana.org.

Please note, complaint reports MUST include:
i. Nature of the complaint;
ii. Name and address of business/entity/person causing the pollution;
iii. Name of the complainant (person making the complaint); and
iv. Contact information and address of complainant.

You can also message us on Facebook or Instagram.
Complaints can also be made to our Regional Offices in Whim, Berbice and McKenzie, Linden:
2. Whim Office – 337-2201; and
3. Linden Office – 444-2313.

Remember your first line of action should be to make contact with your local government authority (Regional Democratic Council/Neighbourhood Democratic Council) on the matter.
Please be assured the agency will treat all information received from the public with the strictest confidentiality. Complainants, however, should be willing to attend court and testify should the matter require legal action.

You can share your ideas and questions by sending letters to: “Our Earth, Our Environment”, C/O ECEA Programme, Environmental Protection Agency, Ganges Street, Sophia, GEORGETOWN, or email us at: eit.epaguyana@gmail.com. Follow us on Facebook and Instagram and subscribe to our YouTube channel.

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