–due to Interception of Communications Act

FRENCH-based call centre, Teleperformance, says some aspects of the Interception of Communications Act could affect its business and they are seeking some relief.

On Tuesday Boris Espinel, Chief Operating Officer (COO) and Mr. Luis Barreto, Chief Executive Officer (CEO) of Teleperformance Guyana, visited the Labour Department during a courtesy call on Keith Scott, Minister within the Ministry of Social Protection and with direct responsibility for labour.

The executives met with Minister Scott to discuss some pertinent issues that are affecting the company’s operations, a release from the minister’s office said. The executives observed, according to the release, that while Guyana has a stable business environment, certain Sections of Act 21 of 2008, the Interception of Communications Act could affect their business operations, “in particular, Section 3:1, which prohibits the company from recording calls, a function the company maintained is critical to quality and service assurance,” the release stated.

The minister noted that adherence to the new Anti-Money Laundering Legislation requirements as well as continued respect for the Labour Laws of Guyana enables all parties to maintain a stable business environment. Minister Scott reassured the executives that he will engage the Hon. Catherine Hughes M.P, Minister of Public Telecommunications, as it relates to the concerns of the company.