GCCI holds seminar on importance of customer care to business management

THE Georgetown Chamber of Commerce and Industry (GCCI) held a seminar on the importance of customer service to business management and sustainability, on Thursday last at the Guyana Pegasus hotel.

The main objective of the seminar was to sensitise the business community on issues relating to customer service skills.
A press release from the GCCI stated that its president, Clinton Urling, delivering opening remarks, outlined concerns for the business communities in Georgetown and other districts, citing a need for local government reform as well as local government elections, as is evident from the unsanitary condition of Guyana’s capital city and its poor waste management practices.
He focused on the importance of customer service for both the private and public sectors, and cited the low level of confidence consumers have in the ethics of local business operators.
APNU’s Shadow Minister of Local Government, Mr Ronald Bulkan, noted that nationwide consultations by a joint task force initiated in 2001 resulted in various recommendations for reform of the local government system.
The GCCI press release informed that Customer Care Management Services (CCMS), headed by Ms Joyce Sinclair and Mr. Eric Moore, Commercial Officer of the United States Embassy, were the featured speakers at the GCCI seminar.
Almost 200 participants attended the event.

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