– Headteachers must submit reports by third of each month; regional summaries due by fifth

THE Ministry of Education has made its digital reporting platform the exclusive channel for monthly school reports, requiring headteachers to submit reports by the third day of each month as part of efforts to improve accountability and speed up the resolution of problems affecting schools nationwide.
The updated requirements were outlined on Wednesday by Education Officer Ronella Harris during an episode of From the CEO’s Desk, following the launch of the platform last month.
Harris reminded headteachers, school administrators and education officers that reports covering the preceding month must be submitted through the ministry’s online portal at https://hmr.moe.edu.gy/.
She stressed that reports submitted by email, in hard copy or through any other method would not be accepted and would be treated as not submitted.
“Headteachers are responsible for ensuring that reports are complete, accurate and submitted on time,” Harris said, urging school administrators to use the designated platform and comply with the monthly deadline.
The ministry has also established a mechanism for users to report technical difficulties or problems encountered while completing their submissions.

Harris said persons experiencing such issues should visit issues.education.gov.gy or send a WhatsApp message to 618-0540 before the reporting deadline to allow time for the matter to be addressed.
HOW TO REPORT SCHOOL ISSUES
Harris explained that the issue-reporting process involves three steps: submitting the concern, verifying an email address and providing details about the problem.
Users must first visit the website and select “Start a report”. They will then receive an eight-digit, one-time verification code by email, without needing to create an account or password.
After verification, users must select the relevant region and location, describe the issue, indicate its urgency and, where possible, upload up to three photographs before reviewing and submitting the report.
According to Harris, the system is designed to ensure that reported concerns reach the officials responsible for investigating and resolving them, rather than remaining unattended in an inbox.
Depending on the nature of the issue, reports will be directed to the District Education Officer, Regional Education Officer, Regional Executive Officer, Ministry of Education Help Desk or the ministry’s Inspectorate Unit.
The Help Desk will track each issue from submission through to resolution, while the Inspectorate Unit will provide oversight.
Once a report is submitted, users will receive a tracking number by email, which they should retain to monitor the progress of their concerns.
Persons seeking updates can return to the reporting website, select “Track my report” and enter their tracking number and the email address used when filing the report.
Harris said the system would then display the report’s current status, key dates and a plain-language summary of its progress. Users who cannot locate their confirmation email were advised to check their spam or junk folders.
REGIONAL SUMMARIES DUE BY FIFTH
Beyond individual school submissions, the ministry has also established deadlines for the review and consolidation of reports at the regional level.
Regional Education Officers, the Principal Education Officer and the respective District Education Officers are required to review and summarise schools’ reports according to education level.
These summaries must be submitted to the respective Assistant Chief Education Officer (ACEO) no later than the fifth day of each month, with copies sent to the Deputy Chief Education Officer–Administration and the Chief Schools Inspector.
The arrangement is intended to provide education officials with a more organised overview of issues affecting schools and help ensure that concerns are directed to the appropriate authorities for action.
At the launch of the platform, Chief Education Officer Saddam Hussain had emphasised that its effectiveness would depend on schools consistently using the system to report problems.
The ministry is seeking to strengthen communication between schools and education officials, improve the tracking of outstanding concerns and increase accountability in the handling of issues affecting the learning environment.
The digital platform forms part of the ministry’s broader efforts to improve responsiveness across the education sector by ensuring that reported problems are documented, monitored and channelled to the relevant officials for investigation and resolution.