ONE Communications has significantly strengthened service reliability for customers across Guyana following a major network modernisation programme in 2025.
The company, in a press release, said it received a 50 per cent overall reduction of its copper network, covering both landline and Digital Subscriber Line (DSL) services to improve connectivity and reduce vandalism-related disruptions. This transition has contributed to fewer service outages, reduced incidents of theft, and stronger, more reliable internet and voice services for customers.
In 2025, copper cables were frequently targeted due to their resale value, leading to repeated service interruptions for homes and businesses. The company said adding fibre, which is made of glass and has no resale value, is far less vulnerable to theft and vandalism. As a result, customers in fibre areas are experiencing improved service stability, including connectivity that is less affected by weather conditions.
“This transition is about protecting customers and keeping them connected, no matter what they use the internet for,” said George Scott, Commercial Director Home and Fixed Services, One Communications. “By reducing our reliance on copper and expanding fibre and fixed wireless services, we are seeing fewer outages, faster restoration times, and a more resilient network overall.”
During 2025, One Communications expanded fibre coverage to more than 12,500 additional premises, bringing fibre access to three out of every four homes nationwide. The fibre network also allows faults to be identified and repaired more quickly, enabling technical teams to restore service faster and minimise downtime when issues occur.
The company also shut down copper exchanges, further reducing exposure to theft, vandalism, and widespread service disruptions, the release added.
As of December 31, 2025, most of the customers in new fibre areas have already migrated from DSL to fibre services. Customers who upgrade benefit from stronger and more consistent internet performance, bundled voice and data services, and the convenience of a single bill.
Scott added, “Our commitment to Guyana is simple: better service, fewer disruptions. By offering customers free migration to fibre with no installation costs, we are making the transition accessible for everyone.”
Further, the company added that its copper reduction programme will continue to be a priority throughout 2026, further supporting Guyana’s growing residential and commercial digital needs.
