WHILE Guyana Telephone and Telegraph (GTT) has committed to a new and improved level of service delivery to its Blaze residential customers within a clearly-defined customer service promise, the company said that it if falls short in meeting its publicly-stated standards as of February 1, 2020, customers will receive a service rebate.
“We have listened to our customers and made some changes to deliver a vastly-improved service to our BLAZE customers in 2020 and beyond. We are determined to elevate our standard of service to hold ourselves accountable to our valued customers,” stated GTT’s Vice-President of Customer Experience and Quality, Orson Ferguson, in a release. Customers’ rebates can be as much as $2000 per incident, the company said.
As Guyana’s largest telecommunications provider, the company said it is poised to support the country’s growth. GTT is acutely aware that over 25,000 customers rely on its BLAZE service.
“In a direct response to our customers’ demand for excellence in 2019, our team has wholly embraced quality and efficient service delivery standards. These standards are detailed on our website, but in summary, we are taking responsibility for our performance at every level,” Ferguson explained.
For details of GTT’s new promise to its BLAZE customers, visit http://bit.ly/Blaze_Promise.
BLAZE was launched in 2017, and is Guyana’s fastest Internet service, offering customers speed, improved streaming, easy connectivity and greater reliability.
