THE Guyana Tourism Authority (GTA), in collaboration with the Caribbean Tourism Organisation, recently concluded a ‘Delivering Quality Service’ staff training for the Ramada Princess Hotel, located at Providence, East Bank Demerara.

The training focused on educating the members of the establishment in customer service excellence, visitor welcome, and hospitality best practices to ensure all guests receive a high quality experience that meets international standards.

Davina Layne and Deborah Celmentson of the Travel Industry Development and Operations Division within the GTA, carried out the training with 14 staffers from various departments within the Hotel.

In a press statement, GTA noted that the trainings were designed to raise awareness of the importance of the tourism sector in Guyana. It also created an understanding of the role each individual person and organization, within the tourism industry, play in delivering quality service.

In addition, it stressed the importance of first impressions and meeting customer expectations, and the value of each individual’s personal brand, impact and attitude.
The GTA remains committed to elevating the tourism sector and will be hosting a series of training programmes throughout 2019 that were informed by a training needs assessment undertaken in May-June 2018. Persons interested in receiving training or becoming Master Trainers are encouraged to contact Ms. Davina Layne at 219-0091 or davina@guyanatourism.com for more information.

GTA is a semi-autonomous governmental organisation responsible for developing and promoting sustainable tourism in Guyana, through collaboration with sister agencies and the tourism private sector, in order to maximize local socio-economic and conservation outcomes and improve the visitors’ experience.

The organisation is focused on Guyana becoming recognized locally and internationally as a premier destination for protecting its natural and cultural heritage, providing authentic experiences, and maximizing local economic benefits.