IT is important to emphasise that better service delivery to old-age pensioners and disabled people be put in place at the Anna Regina office. Over two months pensioners who have to uplift their books were unable to do so because the officer in charge is never in his office. Old-age pensioners continue to sit on the benches for long hours, some of them have to travel from far-flung areas, only to be disappointed and without their books they are unable to uplift their pensions.
The system of delivering out books  will not be completed successfully and productively until the officer in charge honours his/her  commitments to pensioners .
This Ministry of Human Services and Social Security has to recognise that a more coherent and integrated approach is needed to overcome the problems and constraints at this office for better service delivery to the public.
The key to this ministry and the Post Office at Anna Regina must be the unifying vision to which the officers must all be committed to the old- age pensioners and to which they must attach their personal vision for change, development and success, In this way, their collective, collaborative effort will result in more determined and sustained action for the quality of life for the poor and downtrodden peoples.
To facilitate the attainment of this goal, the ministry has to institute certain mechanisms, e.g. good planning. A planned programme is fundamental to any organisation within the government.
To resolve this issue it is necessary for a team in  the ministry to visit and have a first-hand look at what time these officers are  coming  to work and  interview the pensioners .Many of the grosser defects of long delays in handing out these pension books can be corrected and have indeed been largely corrected in other regions. But there is perhaps a distinction between palliatives and cure.
The reasons are all evident- lack of firm conviction by the officer in charge at the Anna Regina office.