GTT post-paid customers can now access telephone bills Online
GT&T CEO, R.K. Sharma, signing up for E-Billing (Photo by Cullen Bess-Nelson)
GT&T CEO, R.K. Sharma, signing up for E-Billing (Photo by Cullen Bess-Nelson)

GUYANA Telephone & Telegraph Company (GT&T) post-paid customers can now access their telephone bills online using any internet enabled device, signaling the launch of its E-Billing service. 

“Post-paid customers can now experience the convenience and ease of accessing their telephone bills online using any internet enabled device including smartphones, iPads, tablets, and laptops” said Mr Radha Krishna Sharma, Chief Executive Officer (CEO) of GT&T during a press briefing yesterday at Cara Lodge, Quamina Street.
Sharma said that only recently the Guyana Revenue Authority (GRA) in collaboration with GT&T’s Mobile Money released formalities advising the general public that Mobile Money can be used as a medium for payment of various taxes.
“Today’s (yesterday’s) launch of E-Billing can be seen as in the context of continuing development as we seek to broaden the scope of the commerce society,” the CEO said as he explained that this is another addition to the already existing features that allow customers to pay all major bills such as water and light through Mobile Money transactions.

Sharma noted that with the implementation of the E-Billing, he does not foresee any problems with the Guyana Post office since they would have been using the postal services to distribute printed bills to customers.
Sharma said further that this month the public will be able to benefit from other new features that will be implemented to assist in time-saving and can be deemed environmentally-friendly.
He noted that Mobile Money is now finalising a merchant- integrated service “which means we will be able to use our cellphones to make payments at various merchants, since the country is now moving towards a cashless society and a more electronic payment methodology.”
In addition, Sharma related that, “Mobile Money is in an advance stage of discussions with a commercial bank and it is hoped that we will be able to bring to fusion an integration of a cellular phone and a banking network.” He explained that this simply means that persons with a savings account at a specific bank would be able to use their phones to have access to their banking information.
Explaining further about the E-Billing, Director of Customer Services GT&T Pamela Briggs related that firstly, “this service is free and allows customers to view all their telephone details including their current telephone charges, previous bills, and payment history, account balances, due dates or call details.”
She noted that customers will be required to register with their email address at Myaccount.gtt.co.gy to enjoy the benefits of this service. The registration process is very simple, secure and password protected as well as very user-friendly. Customers will require their telephone number, telephone account number and an invoice number from a telephone bill within the last three months.
Upon successful registration, a notification will be highlighted, and a temporary password will be sent to the email address of the applicant. After entering this temporary password, the applicant will receive a prompt to change the password. The applicant will then login with this new password to access their account. For customers who prefer to have a physical copy of the bill for record keeping, there is the option to download, save and print bills from MyAccount.
Briggs reiterated that the service is available for all GT&T postpaid customers with landline, mobile and DSL accounts and another feature that can be accessed is the live chat that is available from 6am to 10pm daily to afford customers the opportunity to clarify or verify any aspect of the system. She also related that the service is the first phase in GT&T’s move to offer a complete electronic Telephone Account Management platform for customers, as the company moves to introduce new technology and improve its customer service.

E-COMMERCE

E-commerce is gaining momentum in Guyana as is evident by various sectors moving to conduct business online. GT&T sees this service as very convenient not only for their residential customers but also corporate customers who will be better able to integrate and manage their telephone accounts with ease and convenience.

(By Rebecca Ganesh-Ally)

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