–Competition, Consumer Affairs Commission advises consumers
–encourages persons to know their rights amidst holiday season

As the festive season unfolds, the Competition and Consumer Affairs Commission (CCAC) is amplifying its call for consumers to be vigilant about their rights, ensuring they receive value for their purchases.
Speaking exclusively to the Guyana Chronicle, CCAC Communication Officer Allison Parker highlighted the importance of consumer awareness and proactive engagement in preventing exploitation during transactions.
Ms. Parker underscored the critical role of receipts in safeguarding consumer rights. “Your receipt is your proof of purchase, and it allows you to return items, if necessary,” she explained.

Under the Consumer Affairs Act, consumers have up to seven working days to return items if they are unsatisfactory, provided they remain in their original condition. However, this does not extend to used items returned after purchase.
In cases where suppliers refuse to accept valid returns, Ms. Parker advised consumers to file a written complaint using the forms available on the CCAC’s website. “We will engage with the supplier on your behalf,” she assured.

Defective Goods and Warranties
For defective items, the law entitles consumers to refunds or exchanges, provided the warranty terms are upheld. Ms. Parker strongly recommended purchasing from retailers offering at least a six-month written warranty. She cautioned consumers against accepting short-term warranties, as agreements in writing, even for one week, are legally binding and limit the CCAC’s ability to intervene after the warranty period ends.
She also noted that in the absence of a written warranty, businesses are legally required to provide a default six-month warranty on parts and labour. “If you leave the store with a refrigerator and no warranty, you automatically get six months,” she clarified, urging consumers to demand documentation of their rights.
Detailed Receipts Are a Must
Another concern raised by Ms. Parker was the issuance of incomplete receipts by some businesses. Consumers were urged to ensure their receipts include the purchase price (inclusive of VAT), date of purchase, and a clear description of the goods or services. These details are essential for verifying transactions and resolving disputes.
“It is the duty of suppliers under Part Four of the Act to ensure this information is reflected on your receipts,” she added.
Holiday Preparedness
The CCAC anticipates an uptick in consumer complaints during the holiday season, especially regarding electronic and electrical items. To mitigate issues, the agency recommends consumers create shopping lists, research products and suppliers thoroughly, and read contracts or agreements before signing.
Key consumer rights include the ability to return non-defective items within seven days if they are unused, undamaged, and in their original packaging. Suppliers may charge a restocking fee of up to 10%, as permitted by law.
Additionally, suppliers are prohibited from displaying “No Refund” signs or refusing legitimate refunds, returns, or exchanges under the Consumer Affairs Act.
Simplified Complaint Process
To support consumers, the CCAC offers a streamlined online complaints process at ccac.gov.gy. Enquiries can also be made via telephone at 219-4410/3 or WhatsApp at 625-0557.
Ms. Parker concluded by reminding consumers and businesses to uphold fair practices. “This holiday season, let’s foster a transparent shopping environment that prioritises consumer rights and satisfaction,” she urged.
The CCAC’s efforts aim to ensure a fair, transparent, and consumer-friendly holiday shopping experience across Guyana.