AS the festive holiday season approaches, the Competition and Consumer Affairs Commission (CCAC) is urging consumers to stay vigilant in securing value for their purchases and to assert their rights under the Consumer Affairs Act (CAA) No. 13 of 2011. The CCAC is also reminding suppliers to comply with the Act’s provisions and uphold lawful standards of customer service and satisfaction.

Historically, the holiday season sees a rise in consumer complaints, particularly concerning purchases of electronic and electrical items. The CCAC anticipates this trend to continue and encourages consumers to be proactive in making informed decisions before finalising purchases. Key recommendations include creating a list, conducting thorough research on both products and suppliers, and reading all contracts or agreements carefully before signing.

One of the fundamental rights CCAC highlights is the importance of requesting and keeping receipts, which act as proof of purchase necessary for returns, refunds, or exchanges. Consumers are also advised to inspect items before purchase and to request written warranties of at least six months.

The CCAC outlines that non-defective items can generally be returned within seven days of purchase, provided they are in their original packaging, unused, and undamaged. In these cases, suppliers may charge up to a 10% restocking fee, as permitted by law. The CCAC further cautions suppliers against displaying “No Refund” signs or refusing legitimate refunds, returns, or exchanges in accordance with the Consumer Affairs Act.

To support consumers in resolving issues, the CCAC has simplified the complaints process with an online submission option at ccac.gov.gy. For additional inquiries, consumers are encouraged to reach out via telephone at 219-4410/3 or WhatsApp at 625-0557.

As consumers and businesses alike prepare for the holiday rush, the CCAC’s reminders aim to foster a fair and transparent shopping environment that prioritises consumer rights and satisfaction.