THE Ministry of Labour’s newly launched Labour Advice App has seen notable success since its debut in May, 2024. According to Chief Labour Officer (CLO) Dhaneshwar Deonarine, the app has already contributed to the resolution of nine percent of all complaints received by the ministry, a promising figure, given that it has been in operation for only four months.
Deonarine expressed satisfaction with the app’s early performance, describing the uptick as “encouraging” and highlighting the app’s role in providing workers and employers with convenient access to important information about their rights. The app also allows users to submit complaints directly to the ministry, enhancing efficiency and transparency in addressing workplace concerns.
Designed with user-friendliness in mind, the app is part of the ministry’s broader efforts to modernise and digitise its services. The Labour Advice App aligns with the ministry’s ongoing initiatives to protect workers’ rights and ensure employers’ compliance with labour standards.

DECLINE IN LABOUR COMPLAINTS
Deonarine also noted a significant decline in the number of complaints filed with the ministry over the last three years. In 2023, complaints fell by 14 percent compared to 2022, a downward trend that has persisted in 2024. The ministry recorded a 25 percent decline in complaints from January to August 2024, compared to the same period in 2023.
This decline is attributed to proactive measures taken by the Ministry of Labour, including awareness sessions and collaborations with social partners to educate businesses and workers about their rights and responsibilities. “The drop in complaints is a positive reflection of our efforts to raise awareness and ensure that labour standards are upheld,” Deonarine stated.

EXPANDED OUTREACH AND DIGITAL INITIATIVES
Since 2021, the Ministry of Labour’s Labour Department has conducted 20 seminars with private sector organisations across Guyana, engaging more than 1,100 businesses and companies that employ approximately 62,000 workers. These seminars have been instrumental in fostering compliance and promoting better workplace practices.
The Labour Advice App is just one of several digital innovations the ministry has introduced to improve its services. Another key initiative is the National Job Bank, launched in March 2022 through the Central Recruitment and Manpower Agency (CRMA). Both the job bank and the app were developed in collaboration with the National Data Management Authority (NDMA), as part of the ministry’s ongoing efforts to modernise its operations.
With these advancements, the Ministry of Labour continues to demonstrate its commitment to enhancing service delivery, safeguarding workers’ rights, and fostering a fair and efficient labour market across Guyana.