FOLLOWING several negative reports over delays and flights cancellations by American Airlines, the Ministry of Tourism, Commerce and Industry, on Friday, expressed dissatisfaction with the poor treatment of Guyanese passengers.

In a statement, the ministry noted that although it is appreciative of the airline’s service to Guyana, its quality of service is “untenable and not in keeping with the government’s business, tourism and developmental agenda.”

The ministry said it is gravely concerned about recent flight cancellations by the airlines.

“On average 44 per cent of AA flights from Guyana over the last six months have been delayed. Additionally, an average of two flights monthly have been cancelled. The Government of Guyana has received numerous complaints about the manner in which customers are treated when there are cancellations,” the statement said.

The ministry said while the government wants to support AA’s operations in Guyana, it cannot ignore the unacceptable treatment of Guyanese passengers.

“Passengers who have been experiencing difficulties receiving refunds for flight cancellations are asked to file official complaints with the Competition and Consumer Affairs Commission so that their issues may be formally addressed,” the statement added.