GTT continues its trend of making customer care easy and accessible to its many customers with the addition of its new Facebook Messenger feature. : Customers can now chat with a GTT agent concerning queries and tech support, with even greater ease, by using the company’s Facebook Messenger. Such was announced on July 17, 2020.
Customers can request information, report an issue, an outage or any GTT related challenge through Facebook’s Messenger and be assured of a resolution. With the bonus of utilising social media as a way to connect with customers, GTT saw the need to give structure to the way customers communicate with the company through this medium.

“As a customer- focused technology company, our main priority is innovating to meet the needs of our customers. This platform affords us the opportunity to directly engage with our customers and resolve their issues in a fast and easy manner,” stated Lead for GTT’s Online Channel, Tiffany Moonsammy.
She further went on to state that the company had taken the decision to temporarily close Facebook chat to reassess this method of interacting with its customers, with safety and convenience in mind, and now, customers can chat with safety and additional convenience, through Facebook Messenger – and be automatically redirected to our LiveChat team,”

Customers are encouraged to utilize Facebook Messenger’s chat to make queries or report any issue. GTT’s Facebook LiveChat will be available from 08:00 hours to 18:00 hours daily, as the company seeks to continuously do more for its customers.