REPUBLIC Bank will compensate customers who were affected by the operational challenges experienced following the conversion to the new banking platform, the bank noted on Thursday.

The bank said in a release that the move is in keeping with the commitment made by Chairman, Nigel Baptiste, at the bank’s Annual General Meeting on December 9, 2019.
Based on this, customers who, during the period November 1, 2019 to January 31, 2020 would have conducted ATM withdrawals at Republic Bank Blue Machines and other Banks’ ATMs, paid for the replacement of Visa OneCards, and for debits to their Personal Interest Chequing and Chequing Accounts – as per account operating guidelines – will be refunded on March 31, 2020.

Refunds will be processed by crediting the customers’ accounts the bank said.
It expressed appreciation to its customers for their patience during this period and reaffirms its commitment to providing quality customer service.

Last year end, dozens of persons complained that monies were taken from their accounts during the bank’s transition process without notice.

Several persons noted that after visiting the bank, they did not receive reassuring answers from the institution.

The bank’s transition took a toll on several persons earlier this year, some of whom noted that monies were also taken from their accounts for online transactions, some of which they never did.

Persons have since engaged the bank to address those issues.