Dear Editor
THE Guyana Revenue Authority (GRA) would like to express its gratitude to Mr. Louis Holder for bringing to the attention of the Commissioner General the current procedures in place as they relate to the payment of taxes, the submission of returns, and the requirements related to different businesses, and the treatment of incorrect and incomplete returns.
Writing in the Sunday edition of the Stabroek News of September 22nd 2019, Mr. Holder bemoaned some of the “Archaic and inefficient procedures at Government agencies’, and expressed his dissatisfaction thereto.

The GRA, in its thrust of improving efficiency, constantly reviews its SOP’s and would gladly welcome such constructive criticisms and suggestions from the general public. All taxpayers are stakeholders, and upon review of the system, I endorse Mr. Holder’s comments that the procedure can be more efficient, thereby allowing for less effort and time spent at the GRA by the taxpaying public.

The GRA has signed a contract with DataTorque to replace the archaic TRIPS system and such duplicity will thereafter be something of the past. In the meanwhile, in order to avoid the hassle of queueing, payments can be made via Mobile Money and returns can be e-Filed via its website, www.gra.gov.gy, with a lodgment receipt printed thereafter. E-filing will also reduce errors since the incomplete or incorrect returns would not be accepted. The Authority again thanks Mr. Holder and extends an invitation to him to visit/write the Authority and make any such suggestions that can be utilised in improving the service relationship with the taxpaying public.

Regards
Guyana Revenue Authority