Dear Editor

I AM making a formal complaint about my nightmarish flight from JFK destined to GEO 11/02/8018 BW521 connecting in Trinidad, where it was cancelled by CAL with major flaws in communication at the counter in Trinidad.

I was in the VIP lounge at POS not Club Caribbean. I was told one hour after the flight was cancelled that I needed to go to counter 4 at POS; no other information about my bags or what to do with my liquor. The run around with misinformation from CAL employees and the complete disregard and carefree response I received was disgraceful. I have never experienced this in my entire life with a carrier. The flight was eventually cancelled with no information about another flight to get the passengers to GEO.

We were taken to a hotel and left there with absolutely no information. I got a wake-up call at 3:59am and told to be ready in the lobby at 04:00hrs–completely unacceptable. At the airport on 11/03/2018 I was on BW601, got to GEO around 09:00hrs and had to wait until 10:30hrs for my bags, because they were on another flight. I have never ever experienced this with CAL and I’m very disappointed, hurt and angry because I’ve been travelling with CAL for 18 years and is a Silver Star member. This is unacceptable by any airline and I feel we as Guyanese passengers were discriminated against, almost as if we didn’t deserve information from CAL about what was happening; sort of, we had to take what we were given. This would have never happened in Miami or any other western country or people. I want CAL to take responsibility for what happened. I want to be compensated with something, anything for what I went through and how terrible and worthless I felt as a passenger that day.

Regards
Savitri Deodat