COPA Airlines have announced that the Government of Venezuela has ordered the suspension of the economic, commercial and financial relationship with subjects of the Republic of Panama, which includes Copa’s flights to Venezuela.

The suspension is for 90 days with the possibility of renewal.

Copa in a release said that in order to assist passengers who have scheduled flights to and from Venezuela in the next 90 days, the airline offers a reimbursement option, without penalties, of the total value of unused airline tickets.

Passengers who may have initiated their flight are eligible to receive reimbursement without penalties for the unused route.

Additionally, passengers who prefer to change their final destination may do so without cost by April 20. They must travel before July 4, and are subject to seat availability and three criteria. These are: passengers flying between North America and Mexico and Venezuela may change their final destination to any of the airline’s destinations in Panama, Central America, the Caribbean, Guyana, Colombia, Peru, Ecuador and Bolivia; passengers flying between Brazil, Argentina, Uruguay, Paraguay, Chile and Venezuela may change their final destination to any of the airline’s destinations in Panama, Central America, the Caribbean, Guyana, Colombia, Peru, Ecuador, Bolivia and Miami; and passengers flying between Central America, Panama, the Caribbean, Guyana, Colombia, Peru, Bolivia and Venezuela may change their final destination to any of the airline’s destinations in Panama, Central America, the Caribbean, Guyana, Colombia, Peru, Ecuador, Bolivia and Miami.

Due to the volume of passengers affected by this measure, the reimbursement process may take longer than usual, Copa said.

“Copa apologises for the inconveniences that may arise from these external events affecting the airline. Copa Airlines reaffirms its commitment to the safety and well-being of its passengers, so it will take all steps that are within its reach to provide assistance to its passengers and reduce the impact that this measure has had on their trips,” the release concluded.