I am an old but agile man who usually walk the length and breadth of this country looking for the best deals; after all it is my money. 

I have always been afraid of insurance companies for two reasons : 1) I always feel they look out for their interest alone and not that of their clients, and 2)
that they never give you what you claim for in an accidents. There is always some legal clause attached.
So like most of my older peers, we decided to keep our money and only insure when necessary.
A few weeks ago I met some young ladies from Hand-in-Hand insurance company; they were doing a walk about in my area and I decided to engage them in conversation.
Given that I’m a straight up person, I said what do you people ever do for customers? Mr. Editor, I swallowed my ego for a very eloquent young woman proceeded to give me a little history, not only of the company, but of the many things there have been doing to give back to customers. I was impressed.
So impressed was I that I volunteered to be a part of their team when they took to the street to participate in a clean-up exercise; and I did join them, though I knew the young lady didn’t recognize me.
As recommended by her, I also joined their Facebook page and was amazed at the various events/promotions they do to give back to customers.

When I am wrong, I openly admit it. Hand in Hand is changing the way companies such as these interact with customers.

Now only if I can get the others to follow suit, and for all insurance companies to also offer excellent cost reduction to customers.

O. BACCHUS