–to better serve travellers

ON Monday October 13, Copa Airlines will officially open its City Ticket Office (CTO) in Georgetown, to provide even better service to Guyanese passengers.

In a press statement, the airline noted since starting service to Guyana on July 11th, it has experienced unprecedented support from this destination; the service has been well received by the travelling public, who has shared positive reviews. “The opening of the office will allow for even better service for Guyanese passengers as it will provide an additional avenue, through which passengers can manage their reservations on Copa,” the airline said.
The CTO, which is located at 212 Camp Street, Georgetown, is a fully functional office with customer agents that will be ready to assist passengers in planning their itineraries within the Copa Airlines and Star Alliance networks, and performing all related tasks to ticketing, including changing dates, usage of vouchers and providing refunds, among others.
“It is a rather exciting moment for us to open the doors of our local commercial office to be able to service the needs of both the business and leisure customers,” Country Sales Manager, Nadine Oudkerk said. She also explained that her team is looking forward to providing an exceptional level of service to our clients who are looking for one-stop connections to 69 destinations in South, North, Central America and the Caribbean.
Copa’s new office will operate from Monday to Friday between the hours of 08:30s to 17:00s and on Saturdays between 09:00 and 12:00. The office can be contacted via telephone numbers (592) 231-2491, (592) 231-2492. In addition to the CTO, passengers can also visit the ticket office located at the Cheddi Jagan International Airport, travel agents or the airline’s website www.copa.com.
Copa Airlines flies twice weekly out of Guyana and the airline’s on-board service includes complimentary meals and beverages, including wines and spirits. Passengers may earn miles through the MileagePlus frequent-flyer programme. Additionally, Copa’s website, copa.com, is available in English, Spanish and Portuguese; and passengers may purchase tickets in seven currencies.
Copa Airlines and Copa Airlines Colombia, subsidiaries of Copa Holdings, are leading airlines in Latin America for passengers and cargo. The airlines currently offer service to 69 destinations in 30 countries in North, Central, South America and The Caribbean.

(By Rebecca Ganesh-Ally)