DYNAMIC Airways has announced that they will temporarily suspend their New York service out of Guyana until August 8, 2014, due to operational difficulties with securing time slots at JFK airport for the month of July.
“We are announcing temporary suspension of JFK-GEO service until August 8th 2014,” Dynamic Airways stated in a release.
This suspension will allow the airline and its Guyanese partners, Roraima Airways, to secure time slots at John F Kennedy (JFK) Airport, and also to organise better ground handling and check-in processes as well as secure schedule integrity which Dynamic Airways is well known for, the airline noted.
In a statement, Chief Executive Officer (CEO) of Roraima Airways, Captain Gerald Gouveia said, “Dynamic Airways will operate flights on July 8, July 11 and July 15, and transport passengers who already started their travel. We are currently protecting all passengers which started their travel and are impacted by this temporary suspension. All passengers traveling in the period July 17th to August 8th will receive full refund plus compensatory voucher for future purchase on Dynamic Airways network. All passengers will be contacted by Dynamic Airways directly or by their respective travel agents.”
Gouveia had previously disclosed that the airline will continue to use the Bradley International Airport, and that passengers will be shuttled by luxury buses to Terminal Four of the JFK International.
He explained that the distance from the Bradley International Airport is about a two-hour drive, but they are committed to ensuring that their passengers are well taken care of.
He also noted that all arrangements from Guyana’s end were tied up, but there was some “slack” at the other end. He explained that “all the necessary documents were initially in place, but after the sacking of the handling agent in the US, they had to reapply all over again.” This temporary suspension will allow us to secure time slots at JFK airport and organise better ground handling.
He agreed, during a previous press conference held on July 2, that they have rushed into the operations and it might have led to the challenges that they are faced with presently. He admitted that less haste might have been the appropriate recipe instead. “A little haste might have overcome the challenges.”
Gouveia emphasised that “All flights starting from August 8th are not impacted by this change and will be operated as displayed on our website and in our reservation system.”
Captain Gouveia also expressed his sincerest apologies and thanks to the traveling public “We are very sorry for the inconvenience this change might have caused and thank you for your patience while we are processing refund requests and protecting our passengers impacted by this temporary suspension.”
DYNAMIC Airways was officially launched into the Guyana market on June 6, 2014. The company has partnered with Guyana’s Roraima Airways to bring the service to Guyanese.
(By Rebecca Ganesh-Ally)
