PLEASE allow us the opportunity to respond to Ravin Singh’s article, ‘Some customers bemoan quality of GT&T internet and mobile services’ published in the Wednesday, May 14th edition of the Guyana Chronicle.

GT&T is foremost disappointed by the vacuity and vagueness of the article. Its unsubstantiated insinuations do not allow us to investigate nor address any specific allegation. We have a network of tens of thousands of customers some of whom may, from time to time, experience service degradation due to a multiplicity of factors, in many cases not network related, e.g., faulty devices, improper device connection, utility power issues and damage to our outside plant by 3rd party actions including vandalism.
We have a commitment to provide high quality and reliable data services which includes DSL to our customers. Whenever there is a direct network related report we strive to take immediate action to restore service.
We are also extremely perturbed by the unprofessional and unethical conduct of your staff based on the fact that our records reveal that the reporter made no attempt to contact the CEO’s office or our Public Relations Office, to which all local media houses have access, for any comment. He, however, was apparently allowed to publish this falsehood.
We therefore request that the reporter exercises journalistic responsibility and share any specific details he may possess so that we may be able to address those customers’ concerns directly.

ALLISON PARKER
Public Relations Officer, GT&T