THANK you for providing us the opportunity to respond to Mr. Mohamed Khan’s letter to the Editor.

We at GT&T regret the service disruption that occurred on May 3rd, 2014 between 10:22 hrs and 15:00 hrs that affected Mr. Mohamed Khan and residents of the West Coast Demerara, West Bank Demerara and Essequibo Coast.

It, however, must be noted that this disruption was not caused by GT&T but rather by Road Works’ Contractors in the vicinity of Covent Garden, East Bank Demerara who carelessly damaged our buried fibre cable.

The previous major disruption of services to the aforementioned areas on April 17, 2014 was due to an act of deliberate sabotage in the Windsor Forest Area which is still engaging the attention of the Guyana Police Force.
In both instances, our PR department did release public notices via the electronic media to alert our customers about the service disruption.

GT&T wishes to stress that we have no inclination nor plans to deliberately disrupt service to Essequibo residents on “holidays” nor weekends since we are committed to the delivery of uninterrupted service across our network and have repeatedly issued notices and advisories to all civil works’ contractors engaged in activity in proximity to our cable facilities. Unfortunately, too often our appeals go unnoticed or are ignored.

GT&T will strive to intensify our public education efforts with regard to ‘Call Before You Dig’ programme and also revisit our dissemination of public notices with regard to service disruptions to ensure that the message is delivered to the impacted customers in the areas affected when these types of unfortunate events occur.

NADIA De ABREU
Public Relations Officer
GT&T